FAQ: Honey Soles | Transform your shoes. Forget the socks.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will I select the size that I want?

You will be sent an email after the campaign is over to collect your size(s).

Last updated: September 20, 2015 10:45

How high is the arch support on Honey Soles?

Honey Soles have a low arch profile. They’re designed to help with things like posture and alignment. They also help with over-pronation which is the leading cause of plantar fasciitis. If you already have plantar fasciitis, Honey Soles may be a corrective solution, but we recommend an evaluation with a podiatrist.

Last updated: September 30, 2015 10:58

How long do they last?

Since this will be the very first production run of Honey Soles and prototypes have only been in existence for a few months, it’s difficult to give an exact durability time-frame. We look forward to getting feedback from all you backers as we grow! We are expecting for Honey Soles to last a lifetime but we would conservatively estimate them to last 9-12 months with everyday, regular wear.

Last updated: September 30, 2015 10:58

Do you have any larger sizes? Or how about kid's sizes? This would be perfect for my toddler. Will you have any other sizes available at some point?

We are talking about adding a “stretch goal” for additional sizes. We will keep you updated.

Last updated: September 30, 2015 10:58

I'm very interested and want to back but I have tiny feet and are unsure if they would fit. I'd like to be able to side by side compare them with my feet before buying.

We are currently thinking of ways to make the try-on process easier for people to figure out if Honey Soles is right for them. Shortly after the campaign ends, we will have a document you can print out with a blueprint of the insoles to test if the length and width would fit properly.

Last updated: October 15, 2015 07:08

When will I select the size that I want?

You will be sent an email after the campaign is over to collect your size(s). Last updated: Sun, Sep 20 2015 1:45 pm EDT

How high is the arch support on Honey Soles?

Honey Soles have a low arch profile. They’re designed to help with things like posture and alignment. They also help with over-pronation which is the leading cause of plantar fasciitis. If you already have plantar fasciitis, Honey Soles may be a corrective solution, but we recommend an evaluation with a podiatrist. Last updated: Wed, Sep 30 2015 1:58 pm EDT

How long do they last?

Since this will be the very first production run of Honey Soles and prototypes have only been in existence for a few months, it’s difficult to give an exact durability time-frame. We look forward to getting feedback from all you backers as we grow! We are expecting for Honey Soles to last a lifetime but we would conservatively estimate them to last 9-12 months with everyday, regular wear. Last updated: Wed, Sep 30 2015 1:58 pm EDT

Do you have any larger sizes? Or how about kid’s sizes? This would be perfect for my toddler. Will you have any other sizes available at some point?

We are talking about adding a “stretch goal” for additional sizes. We will keep you updated. Last updated: Wed, Sep 30 2015 1:58 pm EDT

I’m very interested and want to back but I have tiny feet and are unsure if they would fit. I’d like to be able to side by side compare them with my feet before buying.

We are currently thinking of ways to make the try-on process easier for people to figure out if Honey Soles is right for them. Shortly after the campaign ends, we will have a document you can print out with a blueprint of the insoles to test if the length and width would fit properly. Last updated: Thu, Oct 15 2015 10:08 am EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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